Like why?

I was on Facebook when I saw some news from back home, in Houston how a 911 operator was fired. I didn't think much of it at the time until later that night I started to watch the news and they had mentioned because of what happen in Houston, Austin was doing a search. I later looked into what happened and why she was fired. She was fired because she was being accused of having up on 1000 calls. That was such a shock to me because that is your job to answer the phone and see what you can assist the person with. According to the article she once even said " Ain't nobody got time for this. For real." Like how can someone, just not care about people that could be hurt, or even dying. Like why do you even have the job is she did not want to talk at times, like I think it was better if she didn't show up instead because then she wouldn't be risking someones life, by answering and just hanging up on them. Like one of the callers said regardless if she thinks its an emergency or not she should not hang up. Why would she even want a job like that if she doesn't even want to do it right.